let's hear any of the confrontations you are having while doing estimates. here was a good one: the guy wants a quote on full service. i give him a quote, he asks for a break down. i give him one, with the mowing @$32 per. he says the prices are all ok, except the mowing. he says he can't afford that much, cus since moving into his new house, the bills are killing him. he says, "i'll make you a deal, lower the mowing rate to $25, and if you do a good job, i'll give you a tip, i'm a very generous man." i said, "well, that sounds reasonable. i'll be there first thing tuesday morning to get started."