This is the only way I work. The client pays for a result for a fixed monthly fee, set on an annual basis. The fee is based on some "What ifs". Disease or insect problems are included. All of my clients appreciate the fact that I set one price, stick to it and never hit them for more money. The only things I charge extra for is sprinkler heads or other irrigation items. That is spelled out on the contract every client signs prior to my starting service.
Whitey4, you operate your business in a way very similar to mine. If I client will not irrigate or mow a lawn according to what is best for it, I fire them. I take responsibilty for things under my control, however sabotage of my efforts to provide a healthy lawn will not be tolerated. There are times when the weather here fosters disease development, that is no one's fault. I understand. Some of my clients have disease prone lawns due to microclimate of the property and type of grass, in that case fungicide applications are factored into the price. I do not consider myself a landscaper, or even a fert a nd squirt. I am a landscape health manager. I will spend an hour or two examining a property with the prospective client before deciding how much it will cost or even if I want the job. There is quite a bit that I find out from the start talking their ears off. It is rare that I am stuck with a PITA or a lawn care surprise that is over my head.
Understand this is my first "real year" of being both a legit LCO and a certified pesticide tech. I put together a program for most accounts that includes 5 fert apps, two broadleaf controls, a July spot spray with Roundup pro and mow and blows. I made it very clear that any insectide or fungicide apps would be billed seperately when, and IF needed.
Next year, maybe I should think about including a preventative fungucide app, but I won't eat this curative... NO WAY. I as a start up, am already on the low end of the pricing structure, but not so low as to be considered a low baller. Having said that, as I am building my biz, I am not about to fire a good customer that goes for annual flat installs, mulching and other extras. It's as MUCH about income as it is anything else.
On other words, I am at least a year or two away from cherry picking my accounts. This is a valuable learning experience for me as well. The customer has agreed to do fewer waterings and in the am.
My biz plan also calls for me to be a IPM property manager, total control over everything, but of course the irrigation shedule. There is a real issue here with that, as even the (newer) irrigation controllers only allow for every other day scheduling. I have tried to get some customers to replace their controllers on the net, from out of state to allow for a 3 day shedule, despite the stupid even/odd numbered day irrigation laws we have now. This customer uses a manual sprinkler system, so he can change it up easilly.
BTW.... I was mistaken.... my first two fert apps were 3/4lb of N per k. No way too much N or not enough caused the problem. This was clearly an irrigation caused problem, and as a start up, I flat out refuse to do any free apps.... I don't have the sort of profits for that luxury. My properties are also small.... 2 to 4k of turf, and my apps all run between 36 and 55 bucks, depending.This would be a $40 app, in line with my other app prices for this property. Keep in mind, even at $40, I lose money as the control material will cost me more than that. Sure, I will then have some stock on hand for a future app, but it will still be a negative on the balance sheet until I use more of whatever control I purchase for a curative. Do it for free? NO flyin WAY! payup
Thanks for the replies.... you folks have been very helpful.