We purchased 3 72" Exmark machines in the spring of 2013 with the 38hp Kohler fuel injected engines. These machines did wonderfully for the first 600 hours with nearly zero hiccups......
Once we hit the 600-700+ hour range we've had problem after problem after problem. Currently 2 of these machines are sitting in a dealer's shop, where they have been since June. Original dealer has supplied us with a demo - however it is no where near the same mower that we purchased (and would rather be using). First dealer never could figure out the issue - I assume... They had the machines "working on them" for June - August. Once they figured out they couldn't fix them they were sent to a second dealer - where they have been since September. The second dealer has said they replaced the engines and fixed the problem - but they can't release them back to us because Kohler won't "OK" it yet.
Our third machine went down and we had to take it in to the shop as well. We took one of our original machines with us when we left, because we had to have something that would move and cut some grass. Keep in mind this machine was said to have been fixed and a brand new engine installed. Crew has been running it but says it has a problem with shutting off - may run fine one day and the next may turn itself off 3 times or more in a day.
Not having your large mowers all season has really slowed progress and the efficiencies that we had developed. Especially when we had one of the rainiest mowing seasons I've ever experienced. We should have went and purchased new machines of a different color and been done with these red ones - but we weren't in a position to do that, and you really can't sell a broken machine very easily.
All the machines are covered under warranty but all you can say about this situation is it is beyond ridiculous. Second dealer we took these to says they've had major problems with every Kohler efi engine they've sold - won't sell them anymore. Exmark rep tells me they've had very little problems overall with these mowers and engine combos. Sounds like someone isn't being 100% honest there.
I won't buy another Exmark.
:usflag:
Once we hit the 600-700+ hour range we've had problem after problem after problem. Currently 2 of these machines are sitting in a dealer's shop, where they have been since June. Original dealer has supplied us with a demo - however it is no where near the same mower that we purchased (and would rather be using). First dealer never could figure out the issue - I assume... They had the machines "working on them" for June - August. Once they figured out they couldn't fix them they were sent to a second dealer - where they have been since September. The second dealer has said they replaced the engines and fixed the problem - but they can't release them back to us because Kohler won't "OK" it yet.
Our third machine went down and we had to take it in to the shop as well. We took one of our original machines with us when we left, because we had to have something that would move and cut some grass. Keep in mind this machine was said to have been fixed and a brand new engine installed. Crew has been running it but says it has a problem with shutting off - may run fine one day and the next may turn itself off 3 times or more in a day.
Not having your large mowers all season has really slowed progress and the efficiencies that we had developed. Especially when we had one of the rainiest mowing seasons I've ever experienced. We should have went and purchased new machines of a different color and been done with these red ones - but we weren't in a position to do that, and you really can't sell a broken machine very easily.
All the machines are covered under warranty but all you can say about this situation is it is beyond ridiculous. Second dealer we took these to says they've had major problems with every Kohler efi engine they've sold - won't sell them anymore. Exmark rep tells me they've had very little problems overall with these mowers and engine combos. Sounds like someone isn't being 100% honest there.
I won't buy another Exmark.
:usflag: