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Making the Switch from Exmark to Gravely, Good idea or no?

33K views 57 replies 18 participants last post by  southerntide  
#1 ·
I have been using Exmark mowers for a while, asked about Bob Cats, Scags, Snapper Pros, ect. I thought about sticking with Exmark but the dealers they have in my area have terrible service. The dealer I bought my mowers from had my Commercial 21 X Series for 7 weeks until I went there, went out into the yard where their mowers were sitting at and found my push mower in the "Junk" mower pile when I know for a fact it was running when I took it in there and just wanted a thorough tune up. They finally took care of it but I never want that to happen again. Also they keep telling me they are getting the best deals they can on the mowers but when I go an hour away to dealers in other towns, they are charging 1-2 grand less for a lot of the units they have...

I was looking at Snapper Pro but the main dealer in the area is not responding to me, and the other one is another Exmark dealer who also has terrible service and not much initiative to sell me a Snapper Pro. My Bob Cat dealer will not return my calls and the nearest one after them is over an hour away. Scag pretty much is either one of the bad Exmark Dealers, never has them in stock and sells other mowers instead, or is too far away.

But we have good Gravely dealers. I mean, REALLY good Gravely dealers, three of them within a good driving distance. I went to one and they took me back to where they had their mowers, handed me the keys and let me play with the Pro Stance and Pro Walk Demos they had, another is also very nice and I also got to meet the area Gravely Rep when I was there and he was a very nice gentleman. The final one is a little south of us but has a good reputation as well.

My question is to all you Gravely guys who own them, how has your satisfaction with them been in the long run? My business is expanding and we are looking at the commercial 21s, 36, 48 and 52 inch Pro Walk Hydros and Pro Turn 260s and 460s for what we need. I am very tentative when it comes to spending this kind of money on something I am not familiar with. Initial impressions have been great, but how are these units holding up in the long run?
 
#2 ·
I just bought a Pro Turn 52 last week to help compliment my late 90's gravely 36" belt drive walk behind. I knew the quality of the mower from how well the walk behind has done for me. I never even tested any other brands when I bought the ztr. I did ALOT, and I mean ALOT of reading on the internet both here on lawnsite and other places on Gravely Mowers. I was sold before I got to the dealer's lot.

The ruggedness is what stood out for me the most. Everything seemed over engineered, in a good way and easy to use. Another selling point with Gravely is the 0% interest for 48 months they have going... unfortunately I didn't qualify for fleet pricing but that's also another thing to look into.

While talking to the guys at the mower shop they only have 4 mowers out to commercial guys, yet they were the only ones in the state of Wisconsin to sell out their complete inventory... I think that says something about the product. They are selling them in a rural market I would say, but they have some sold to College's in the area and I've seen some on the farms around that small town.

I am on the Gravely train and don't see my stop up ahead anytime soon.
 
#5 ·
Gravely's are excellent mowers much better than your other option
 
#7 ·
The dealer here in Tampa who I spoke to the other day who dumped Hustler told me he picked Toro which is a Exmark with a better made deck. He told me he felt the Toro Exmark was made a touch better than the Gravely but not the 1500 $ they ask for it.

He felt Gravely $ for $ was the best mower going, he said drive wise the Super HD was the most industrial by far but the rest of the mower was not as good as the old Super Z overall and he dumped Hustler because of customer service and took on Toro to add to his Gravely line.

This is a big dealer who moves a lot of machines and really honest people who take the time to give real info. The dealers name is Pro Grass Shop.
 
#8 ·
The dealer here in Tampa who I spoke to the other day who dumped Hustler told me he picked Toro which is a Exmark with a better made deck. He told me he felt the Toro Exmark was made a touch better than the Gravely but not the 1500 $ they ask for it.

He felt Gravely $ for $ was the best mower going, he said drive wise the Super HD was the most industrial by far but the rest of the mower was not as good as the old Super Z overall and he dumped Hustler because of customer service and took on Toro to add to his Gravely line.

This is a big dealer who moves a lot of machines and really honest people who take the time to give real info. The dealers name is Pro Grass Shop.
You need to stop believing every damn thing a dealer tells you lol
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#10 ·
I have a Gravely Pro Ride 260 and a Pro Walk 52. I absolutely love these machines. The Pro-Ride and Pro-Walk have 2 different kinds of decks and both cut very well in all conditions.

Not only is dealer support a major factor in purchasing new mowers but so is manufacture support. I had the throttle knob pop off of my Pro Ride 260 and I took it to the dealer and the only way they could replace it was to replace the whole throttle assembly for $45. I emailed gravely asking if they had any extras laying around and they sent me one for free!
 
#11 ·
You need to stop believing every damn thing a dealer tells you lol
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I know when people are blowing smoke and this dealer has given me a straight answer every time I have talked to them. The interesting thing about them is when I was reffered to them by Hustler as being a big dealer a few years ago and talked to them about the new HD and low and behold they turned out to be a wealth of information and still are on ZTR's.

They dumped Hustler so what does that tell you? most operators or owners of lawn companies are stupid when it comes to the equipment ( Snyder types } and I consider honest dealer techs as a much better source for the real skinny.

You believe what you want but the real info comes from those who fix them on a daily basis.
 
#13 ·
I know when people are blowing smoke and this dealer has given me a straight answer every time I have talked to them. The interesting thing about them is when I was reffered to them by Hustler as being a big dealer a few years ago and talked to them about the new HD and low and behold they turned out to be a wealth of information and still are on ZTR's.

They dumped Hustler so what does that tell you? most operators or owners of lawn companies are stupid when it comes to the equipment ( Snyder types } and I consider honest dealer techs as a much better source for the real skinny.

You believe what you want but the real info comes from those who fix them on a daily basis.
I never believe a dealer or their techs. They have a vested interest in the products they sell.

All you have to do is look at a Gravely and then a Toro or Exmark. I have nothing against either brand but the Gravely is not only built better/stouter, they have far better customer care than either of the other two brands. The Gravley is a far better all around deal no matter how you slice it, and nowhere near the exorbitant prices they are charging for either Toro and especially Exmark, at least around here. The Gravely will cut in all conditions. Can't say that for the Exmark, nor any of the Toro's I've seen cutting here. Any mower can cut the grass that grows in the south. If you want to know which ones will do what, come up here and demo them under various conditions.
 
#14 ·
I never believe a dealer or their techs. They have a vested interest in the products they sell.

All you have to do is look at a Gravely and then a Toro or Exmark. I have nothing against either brand but the Gravely is not only built better/stouter, they have far better customer care than either of the other two brands. The Gravley is a far better all around deal no matter how you slice it, and nowhere near the exorbitant prices they are charging for either Toro and especially Exmark, at least around here. The Gravely will cut in all conditions. Can't say that for the Exmark, nor any of the Toro's I've seen cutting here. Any mower can cut the grass that grows in the south. If you want to know which ones will do what, come up here and demo them under various conditions.
I will tell you this, not all dealers are promoting their political agenda. I have looked at the Gravely myself and it was not made as well as the Super HD on paper but the machines seem to have other issues which make a Gravely more attractive unless you are mowing like the Pupster.

I have not payed attention to Exmark but the new ones are well designed over their old offerings and this one dealer made the point he liked the Toro deck better than the Exmark. In no way did he say he would take a Toro over a Gravely but just lead me to believe it had a few things he thought might be better than the Gravely but the 1500 $ difference was in no way justified at all.
 
#15 ·
I will tell you this, not all dealers are promoting their political agenda. I have looked at the Gravely myself and it was not made as well as the Super HD on paper but the machines seem to have other issues which make a Gravely more attractive unless you are mowing like the Pupster.

I have not payed attention to Exmark but the new ones are well designed over their old offerings and this one dealer made the point he liked the Toro deck better than the Exmark. In no way did he say he would take a Toro over a Gravely but just lead me to believe it had a few things he thought might be better than the Gravely but the 1500 $ difference was in no way justified at all.
That's why I don't pay any attention to what you say. All you talk about is your damn hustler.

Toro and exmark decks are the same. Toro has an adjustable baffle that's all.
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#16 ·
I will tell you this, not all dealers are promoting their political agenda. I have looked at the Gravely myself and it was not made as well as the Super HD on paper but the machines seem to have other issues which make a Gravely more attractive unless you are mowing like the Pupster.

I have not payed attention to Exmark but the new ones are well designed over their old offerings and this one dealer made the point he liked the Toro deck better than the Exmark. In no way did he say he would take a Toro over a Gravely but just lead me to believe it had a few things he thought might be better than the Gravely but the 1500 $ difference was in no way justified at all.
I am not criticizing Hustler's build at all, but their build is way over rated from what I can see when looking at them. I do like their looks though. I just can't get on board with the VX4. I would need a 60" like Mickhippy has, and after all the crap he's dealt with..... I just would never buy one with that deck. The SZ's hydro's have the potential to be the best ones ever put on a ZTR, but even though they are really good with a good warranty, they haven't been around long enough yet to make that claim just yet IMO. Time will tell, and if they turn out to be just that, I hope others start using them or ones that are similar.

I would take a Toro over an Exmark simply due to the difference in their decks. The Toro's that I have looked at were definitely more open underneath than the UC deck.
 
#17 ·
I am not criticizing Hustler's build at all, but their build is way over rated from what I can see when looking at them. I do like their looks though. I just can't get on board with the VX4. I would need a 60" like Mickhippy has, and after all the crap he's dealt with..... I just would never buy one with that deck. The SZ's hydro's have the potential to be the best ones ever put on a ZTR, but even though they are really good with a good warranty, they haven't been around long enough yet to make that claim just yet IMO. Time will tell, and if they turn out to be just that, I hope others start using them or ones that are similar.

I would take a Toro over an Exmark simply due to the difference in their decks. The Toro's that I have looked at were definitely more open underneath than the UC deck.
You do know why they put that warranty on them right? Lol
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#19 ·
I know when people are blowing smoke and this dealer has given me a straight answer every time I have talked to them. The interesting thing about them is when I was reffered to them by Hustler as being a big dealer a few years ago and talked to them about the new HD and low and behold they turned out to be a wealth of information and still are on ZTR's.

They dumped Hustler so what does that tell you? most operators or owners of lawn companies are stupid when it comes to the equipment ( Snyder types } and I consider honest dealer techs as a much better source for the real skinny.

You believe what you want but the real info comes from those who fix them on a daily basis.
That's funny!!
 
#20 ·
#21 ·
From my research I am thinking about going with a Toro 6000 that has a better deck than the Exmark. I think Toro makes some good equipment.
I don't care for the toros to be honest. One of my friends brought 4 diesels. He sold them less than a year later and went back to exmark They just make the refinements exmark have

You can't not beat a ultra cut for a maintained fescue lawn.
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#22 ·
That's why I don't pay any attention to what you say. All you talk about is your damn hustler.

Toro and exmark decks are the same. Toro has an adjustable baffle that's all.
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Well great their is a difference in the deck, other than that it is the same mower. I don't care weather you care what I post or not, I'm not running for office.
 
#23 ·
I don't care for the toros to be honest. One of my friends brought 4 diesels. He sold them less than a year later and went back to exmark They just make the refinements exmark have

You can't not beat a ultra cut for a maintained fescue lawn.
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One dealer here took Toro on but in no way did he feel it was a better value than Gravely. I would not buy Toro either but the newer Exmark Toro is a solid mower.
 
#24 ·
I am not criticizing Hustler's build at all, but their build is way over rated from what I can see when looking at them. I do like their looks though. I just can't get on board with the VX4. I would need a 60" like Mickhippy has, and after all the crap he's dealt with..... I just would never buy one with that deck. The SZ's hydro's have the potential to be the best ones ever put on a ZTR, but even though they are really good with a good warranty, they haven't been around long enough yet to make that claim just yet IMO. Time will tell, and if they turn out to be just that, I hope others start using them or ones that are similar.

I would take a Toro over an Exmark simply due to the difference in their decks. The Toro's that I have looked at were definitely more open underneath than the UC deck.
The dealer here who dumped them told me the new redesign Super was a step backwards overall. He claimed the old XR7 had wheel motor problems and the exhaust cracked but other than that it was solid.

According to him the decks blowing out and Hustler not warrantying them was the last straw with them. He said the older chasses worked better overall and road better. He said no question the drive was super powerful and in that regard in a class by itself. I really do believe Hustler does not test their new products enough and uses the public as a test bed to much.

The mower does use a lot of steel but obviously not enough in the deck.
 
#25 ·
The dealer here who dumped them told me the new redesign Super was a step backwards overall. He claimed the old XR7 had wheel motor problems and the exhaust cracked but other than that it was solid.

According to him the decks blowing out and Hustler not warrantying them was the last straw with them. He said the older chasses worked better overall and road better. He said no question the drive was super powerful and in that regard in a class by itself. I really do believe Hustler does not test their new products enough and uses the public as a test bed to much.

The mower does use a lot of steel but obviously not enough in the deck.
And that is exactly why they have a long warranty now.
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#26 ·
One dealer here took Toro on but in no way did he feel it was a better value than Gravely. I would not buy Toro either but the newer Exmark Toro is a solid mower.
One of his blew a motor 20 hours out of warranty. They refused to do anything to help him and they stopped making the engine for some reason? I think it was some Briggs diesel or some ****

Anyway he brought it back to shop took skid picked it up and put it on road for sale

Then stopped every truck coming in that had one and put a for sale sign on it beside the other ones lol

He brought two lazers and 5 turf tracers the next day
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