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Customer says this is fertilizer burn. I’m skeptical

11K views 38 replies 18 participants last post by  That Guy Gary  
#1 ·
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So my technician that has been with us for over a year had an incident surface this week. A customer was fertilized 4 weeks ago and is now says we burned a section of the lawn. He said there was a pile of fertilizer by his hose he noticed a couple days after our treatment. He just now brought it to our attention.

My concern is the length he waited to report it. The fertilizer spill is at the top of the slope. There is no fertilizer in the middle or the bottom. Another concern is how straight the lines are between the burned and green lawn. I would expect a pile of fertilizer to have a more alluvial effect and a general fade into the grass. There is also broomsedge that looks spot treated around green Bermuda. There is also Bermuda in the mulch two inches away from the fertilizer pile.

I think glyphosate or something was applied by the homeowner or someone else. Maybe someone was filling up a backpack sprayer of glyphosate and it over filled. I think the spot treatment demonstrates something else was involved beside fertilizer. Such straight lines make me skeptical if it was fertilizer only in a pile at the top of the slope. What do y'all think.
 
#7 ·
You could take soil and tissue samples for testing. The time frame would make me suspicious too.

How does the healthy turf along it look? Growing like crazy, much faster than the rest of the lawn?

If not I wouldn't even take it further and would probably tell him to pound sand.
I'm talking with the agricultural extension agent. I'm looking into soil testing. The grass all over the property is like 8 inches in the part sun and drought stressed in the full sun. No, nothing noticeable greener than the rest of the grass
 
#4 ·
Definitely looks like a spray chemical burn. No granules any where. Ask him what was sprayed there.
 
#11 ·
Yeah what's the saying... Something like there are no straight lines in nature. Looks like something was lying there for a while. Now that it can get some sun will probably perk right back up. But worse case I'd not admit fault and tell them you would put 3 pieces of sod in for them. $10 for sod and 15 minutes of time. For goodwill if you want to keep the customer.
 
#17 ·
Thanks everyone. Yeah y’all confirmed what I already thought. My thoughts.. this customer may appreciate, or not, the concrete evidence I can produce through lab work. Big concern, I don’t think my guy put down the fertilizer spill. Also the killed area resembles herbicide more than fertilizer. Mulch bag on top of grass would give a similar shape too I believe.
Either way I’m the guy that replaces it and takes the blame or I’m the guy that rubs his nose in the fact that I had nothing to do with it. I think I’ll replace it and let him go, saying I don’t believe we played a role in it. This was his second treatment with us at full price this time. He could be a future problem. Might just cut my losses now.
 
#19 ·
Thanks everyone. Yeah y'all confirmed what I already thought. My thoughts.. this customer may appreciate, or not, the concrete evidence I can produce through lab work. Big concern, I don't think my guy put down the fertilizer spill. Also the killed area resembles herbicide more than fertilizer. Mulch bag on top of grass would give a similar shape too I believe.
Either way I'm the guy that replaces it and takes the blame or I'm the guy that rubs his nose in the fact that I had nothing to do with it. I think I'll replace it and let him go, saying I don't believe we played a role in it. This was his second treatment with us at full price this time. He could be a future problem. Might just cut my losses now.
Did he switch from another company to yours?
 
#24 ·
I need to disclose that I have never applied any milorganite in my life.

It's not even available here in SW Idaho.

Oh I'll stop horsing around, I'm just goofin. I can't help but wonder if I'm not missing on a chance to capitalize on an underfed market though. I'll look into processing it locally if anyone can help me source some raw materials.

How bout it guys?
 
#25 ·
In my experience id have to say thats not fertilizer burn. Ive burnt a couple lawns many years ago and it is not perfectly square like that. Its usually patches or if in one area, its round, not square. I'd have to say BS on this one. I agree with others that possibly a bag of something may have been left on it.
 
#26 · (Edited)
Check the area carefully for granules. Do I see round black Milorganite pebbles at triple strength? If you over-applied yellow sulfur coated granules--there should be plenty visible. If fertilizer granules are 2 inches apart or more --not likely a fert burn. A fert burn will have distinct darker green areas at the edges. I don't see how a round spreader could make a square burn. If using a rotary spreader--you would be pushing it parallel to the house and about 5 feet away. Suppose a drop spreader that was 3 feet wide approached the house and stopped at the foundation. Suppose a construction contractor laid a half-sheet of 4 x 8 plywood there. Or a sheet of plastic. Plastic trash can? Measure the exact dimensions--let us know.
Suppose someone used something like Roundup Extended control to keep weeds out of the bark along the foundation of the house. Used too much--or rained.

Or something to kill that weedy grass.

Was he trying to kill some Bermuda?

Hose-end sprayer? Wrong mix ratio?
 
#27 ·
Dunno. The customer is keeping the conversation pretty short. Seems upset at me though lol. What I think is he did something to it himself. I think he took some fertilizer and lined it on the mulch himself. Trying to pull a fast one. There are my pellets from 6 weeks ago that are sulfur coated. I have to search for them. They aren't overapplied. I did see some forest green pellets though. Same look as the miracle gro ones he has around his shrubs.
I'm reading in between the lines with this guy. Even if he did admit to doing something to it and trying to cover it up, I wouldn't want him as a customer anyways.
 
#30 ·
Dunno. The customer is keeping the conversation pretty short. Seems upset at me though lol. What I think is he did something to it himself. I think he took some fertilizer and lined it on the mulch himself. Trying to pull a fast one. There are my pellets from 6 weeks ago that are sulfur coated. I have to search for them. They aren't overapplied. I did see some forest green pellets though. Same look as the miracle gro ones he has around his shrubs.
I'm reading in between the lines with this guy. Even if he did admit to doing something to it and trying to cover it up, I wouldn't want him as a customer anyways.
My first thought was weed killer damage

Could be a bad case of fungus if his hose leaked unlikely imo but possible

I looked at the pictures again yesterday and I think I see footprints:dizzy:

I had a customer spray there walkway and track it all over there lawn:hammerhead:
first glance looked like dollar spot

Hard to prove anything imo good luck
 
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#34 ·
It's a Bermuda lawn, but I agree with your assessment. I just think it would be nearly impossible to differentiate the two in this condition without some lab analysis.

It looks like it's blanched, aka severely chlorotic. Not very desiccated though. Covering a plant does the same thing Tenacity does, disrupt chlorophyll production.

I think you're making the correct decision to resod and part ways. This guy might honestly be innocent but still a piece of work, maybe he hired some Chuck for $10/hr that did this to his lawn and then put the pile of fert in the mulch and told him that was the problem. :laugh:
 
#35 ·
I don’t know if anyone has done the mental math but it would take a half bag of fertilizer to make a burn that big and it would look like Easter basket grass along the fringes.

Fert burn is orangey tan not dull tan
The mulch there in some pics says it all
He left bags of mulch piled there for ages days in hot sun
Some of it leaked from the bags
 
#36 ·
Don't let these customers blame everything on us. Often times the customer knows they are at fault, but wants it fixed for free. A few weeks ago I had a customer claiming we burned off patches of his lawn. Guy yelled and would not listen to one word I tried to say, demanded a refund and to cancel his contract. Turned out the landscaper sprayed the beds with roundup prior to mulching. He knew this all along and tried to blaim us. I lost it with this guy.. he is no longer a customer and did not get a refund. If we keep giving in people will only take more.